Buenos Aires

The city of Buenos Aires provides Boti, an AI-powered chatbot that communicates with citizens via WhatsApp and other channels. It allows residents to access information, make requests, book appointments, and resolve queries about city services quickly and easily through conversational interactions.

Business problem

Accurate, timely communication and service delivery to citizens is a priority to cities like Buenos Aires. The city government wanted to unify existing channels and provide a simple, personalized way for residents to retrieve information.

AI solution

Boti utilizes natural language processing to understand and respond to user queries. The chatbot accesses a vast database of city information and services, allowing it to provide personalized responses and help perform specific actions such as planning appointments.

Implementation challenges

Maintaining chatbot accuracy and performance over time, preventing hallucinations or wrong advice and actions are ongoing challengs for chatbots like Boti.

Results

With over one million monthly interactions, and a 90% average monthly satisfaction rate the chatbot is widely asked for action and advice.